“Look for buying signals” I was told by most of my bosses in my early sales career. “Look for signs that they’re positive”. Based on that advice I should have retied in my early 20’s instead of being up to my eyeballs in debt, afraid I was going to get fired every Monday morning as we relayed our forecast to the assembled team and our manager.
I was a very hard worker, usually first in and last out. I researched my prospects’ companies, their markets, the competition and did a pretty good presentation. I regularly received compliments for the thoroughness of my research, commendations for my insights and ideas, and positive, reassuring statements like, “I’m impressed Marcus. You’ve clearly thought a lot about this. Thank you. You’ve given me some great ideas which I really like. Can you do me a favour and put it all into a proposal?”
I was chuffed to bits when I heard things like that. I dashed back to the office, reported in to my boss that we’d had a really good meeting and spent the next day or so knocking up a work of genius in the form of a proposal that was tantamount to a blueprint on how they could address their issues using our services. I’d print it off, often multiple copies, bind it up, produce a snazzy cover (very important) and put a protective plastic cover over the top and post it first class. Then I’d wait a couple of days to make sure it had time to get there. I’d follow up with a call to make sure they’d got it. “It looks great. Marcus, give me a few days to read it through and talk it over with my boss” were words that sent me into elation. I hung up, reported to my boss what had just been said, s/he was happy and Monday came, I forecast it as 50% or higher depending on how positive the prospect had been … then I followed up.
At this point they were usually involved in some kind of kinky act (tied up) or had been abducted by aliens since every effort I made to get feedback was met with a gatekeeper telling me the medium cheese I was chasing was not available. Six, 12, even 20 chaser calls went in until eventually Mr Abductee picked up when i called after Betty had gone home. “Marcus, there was nothing wrong with your proposal. The timing just isn’t right / my boss said no / our current supplier said they could do it cheaper etc” and all my hard work went up in smoke in my mind. I said some pretty rum things about them once I hung up (for which I am truly sorry), I worried I’d be for the axe as I needed that sale to make my target.
What I find most galling is it took me 17 years to work out that my need for the approval of strangers and my belief that I should do whatever the customer asked me to, to make them happy was utter nonsense and misguided in the extreme.
Every now and again, I came across a truly terrifying prospect. Usually the MD or CEO. He took no nonsense. He wasn’t interested in my presentation. He gave me a hard time, questioned everything, asked really tough questions and made decisions on the spot without needing a proposal, just an invoice. Many told me “no”, but they did so quickly and without hesitation or prevarication. I was in and out of their office fast with a qualified decision.
What did it take me 17 years to learn?
Beware the positive prospect. They usually have no money, no authority and want to know what I know but don’t want to pay me for it. Welcome the negative prospect. They’re negative because they’re busy, don’t want to make a bad decision, have money to spend and make decisions quickly and without playing games or trying to steal what I know.
Are you a slow learner too?